Refund policy

DELIVERY ISSUES

Lost parcels

If Royal mail confirms that a parcel has been lost in transit, a replacement item will be issued once the loss has been verified.

Please note that refunds are not provided in cases of confirmed lost parcel

Missed Deliveries 

If a delivery attempt is missed and the parcel is returned to us by Royal Mail, a £5 fee will apply before the order can be resent 

 REFUNDS WILL NOT BE PROVIDED FOR; 

The BOUBOU/KAFTAN is too big for me REFUND is not applicable but an EXCHANGE can be made in cases, as Boubous ARE MEANT TO BE BIG. Details fully explained in caption for Boubous 

THE BOUBOU/KAFTAN is too long for me. Length of Boubous has been fully mentioned in caption for Boubous.

I don’t like the color I chose ( Exchange option is available)

I chose a wrong size ( Exchange option is available)

 

Boubous are generally made not to be fitted, kindly ensure you like boubou outfit before you order. 

REFUNDS; We can only refunds the cost of an item if there is an error with the order or damage to the item. This can take up to 5 days to clear and we do not have control over this

 

EXCHANGE POLICY 

We will cover the re-delivery cost if ;

We sent the wrong item 

We sent the wrong size ( for fitted clothing) 

There is a production or design error 

Customer covers the re-delivery cost if; 

An incorrect size was picked for fitted designs 

You wish to exchange for a different color

IMPORTANT NOTES

Items for exchange must be posted back within 72 hours of delivery 

Item must be unworn,unwashed and in original condition 

Exhange are subject to availability