Exchange And Return Policy

 

EXCHANGE AND RETURN POLICY

Please read the return policy below before sending the item back to us.

 

RETURNS & EXCHANGES

  • If you are not completely satisfied with your purchase, you may send it back to us for an exchange we offer refunds only if the item is damaged.  Please send an email bumexcouture@gmail.com with your order number, full name and reason for returns before returning the item. 

 

  • Customers are fully responsible for postage cost when returning the item, when we have received the item, we can then exchange the item (this will not include previous shipping cost). We will only refund shipping cost if there is an error/damage with the item.

 

 

  • Any item returned to us must be unworn and have the original tags on, unwashed, unaltered, and free of fragrance and/or stains.

 

  • Exchanges for a similar item will be proceed within a 2 to 3days of receiving the returned item.

 

 

  • REFUNDS, we will process a store credit which will be in the form of a code via email to you. We can only refund the cost of the item if there is an error with the order or Damage to the item. This can take up to 5 working days to clear and we do not have any control over this.

 

  • We reserve the rights to withhold refund or exchanges if the returned item is not in their original condition or if the items has been worn or damaged.

 

SALE/CLEARANCE ITEMS

Items bought on sale or clearance cannot be returned.

 

CUSTOM ORDERS

All Items ordered as a custom order cannot be exchanged or refunded. However, we can amend items to suit you (if required)

 

DAMAGED OR DEFECTIVE OR INCORRECT ITEMS

If for any reason the item received is damaged, defective or incorrect, please contact us on  bumexcouture@gmail.com  or whatsapp:07723182299 before you return the item and we will try our best to assist you.

 

 

Still have a question/query or concern? Please send an email to  bumexcouture@gmail.com  or whatsapp:07723182299 and we will try our best to assist you.